Shipment returns

When you have purchased Bones Vitalis products you have the right to cancel the purchase within 14 days after receipt.

For the return of the Bones Vitalis package please use within 14 days the return label in the e-mail you received from Bones Vitalis. Look for this label in your mailbox.

Please note that only unopened packaging can be returned (properly repackaged). Used, damaged or opened Bones Vitalis packaging will not be taken back. The cost of returning your order is at your expense. You must deliver the package at a nearby post office (please save the receipt you will receive from your postoffice).

After the Bones Vitalis Packagings have been received in the original state, unused, undamaged and unopened Bones Vitalis BV will transfer the purchase amount within 14 days after termination of the agreement. Bones Vitalis is entitled to await repayment until the packaging in its original state, unused, undamaged and unopened is received in our office in The Netherlands.

The terms and conditions of Foundation Webshop Trustmark (Stichting Webshop Keurmerk) apply to all our transactions. If you want to decline your purchase then there is also the possibility of using the model form that you can find in these terms and conditions.